Contact Us

If you have any inquiries or feedback, please feel free to contact us!

To accurately understand your situation, we do not accept any questions over the phone.

Contact us from the app

App version 15.0.0 or later

1. Tap the icon with four squares at the bottom right of the screen menu
2. Tap "App Settings" at the top left
3. Switch the top tab to "Support"
4. Tap "Contact Us" *If you are subscribed to the Premium Plan, tap "Premium Support Exclusive Contact"
5. Select a category, enter the details, and submit
   • To help resolve your issue, please include the following information:
     1. OS name and OS version
     2. App version
     3. The email address registered to your account
     4. Details of your issue
        • Example 1: Tried logging back into my account, but can’t return to the account I used before.
        • Example 2: I am sharing a calendar, but events have not been showing since last week.

App version earlier than 15.0.0

1. Tap the image icon in the top left corner
2. Tap the "App Settings" button on the top right corner
3. Tap the "Support" tab
4. Tap "Contact Us" (Premium Users: "Premium Dedicated Support")
5. Select your category from the menu
6. Type the message, attach an image if applicable, and tap "Submit"
   • To help our team to solve the issue faster, please include the following details
     1. Mobile device model, OS and version
     2. TimeTree app version information
     3. Email address used for your TimeTree account
     4. Details of the issue you are experiencing
        ・Example 1: I logged back into my account, but I can't return to the account I was using before.
        ・Example 2: I'm sharing a calendar, but events stopped showing since last week

Contact us via email

• Please send your inquiry to support@timetreeapp.com
• To help our team to solve the issue faster, please include the following details: 
  1. Mobile device model, OS and version
  2. TimeTree app version information
  3. Email address used for your TimeTree account
  4. Details of the issue you are experiencing
     ・Example 1: I logged back into my account, but I can't return to the account I was using before.
     ・Example 2: I'm sharing a calendar, but events stopped showing since last week.

Contact us via the web form

• Please fill out this form
• To help our team to solve the issue faster, please include the following details:
  1. Mobile device model, OS and version
  2. TimeTree app version information
  3. Email address used for your TimeTree account
  4. Details of the issue you are experiencing
     ・Example 1: I logged back into my account, but I can't return to the account I was using before.
     ・Example 2: I'm sharing a calendar, but events stopped showing since last week.