We apologize for the inconvenience. Here is a summary of what you should do for each error message.
How to solve
Web
The "Loading" message is constantly showing please try the following in order and try again:
- Please log out of the calendar: Click the icon on the top right corner ⇒ click on the setting wheel ⇒ choose "Logout". Then log back in.
- Please empty the browser cache and turn off all plug-ins (like ad-block) that might be preventing access to the page
- Open the web calendar in incognito mode.
- If you access your web calendar in incognito mode, security settings and plug-ins in the browser may be affected. If the problem is not solved even with "3", it is possible that web access is restricted by antivirus software.
iOS/Android/Web
Here is the list of possible error codes and how to solve them.
| 1 General Development Error | Please contact us if you are seeing this error |
| 404 Header information is incorrect | Please reinstall the application, and if the error still appears, please contact us |
| 402 Session information is incorrect | Please reinstall the application, and if the error still appears, please contact us |
| 403 Parameter information is incorrect | Please reinstall the application, and if the error still appears, please contact us |
| 404 When adding a member who is no longer part of the shared calendar to an event | Contact the member and invite them again |
| 410 When attempting to join a calendar using an invitation that has expired | Contact the calendar admin/creator |
| 421 When joining or creating a new calendar when the maximum number of calendars per user has been met | Remove calendars |
| 422 When creating a new event when the maximum number of events per calendar has been met | Contact calendar admin/creator or remove events |
| 423 When creating a new comment when the maximum number of comments per event has been met | Contact calendar admin/creator or remove comments |
| 424 When the calendar you are attempting to join has reached the max number of members | Contact the calendar admin/creator or remove members |
| 425 When trying to load and show a calendar you are not part of | Contact the calendar admin/creator |
| 431 When creating an event or a comment with the same ID number | Please try to change up the event or comment, and if the error still appears, please contact us |
| 491 Application update is required | Please update to the latest version |
| 503 Server under maintenance | Please wait a while and then try again |
| 601 When your previous action has failed to be uploaded to the TimeTree server | Re-login may be required |
| 602 When attempting to upload a file that is not supported by TimeTree | Please try uploading different types of file |
| 603 Failed to recognize and upload the image | Please try to upload a different image |
| 701 Email address cannot be recognized | Try different email address |
| 702 Email/Password does not match or is incorrect | Try a different Email/Password |
| 703/705 Email verification has not been completed | Complete your verification |
| 704 Email address has been already taken | Try different email address |
| 706 Email verification email valid date has passed | Please Contact us |