Frequently Asked Questions

We have collected frequently asked questions for the TimeTree app:

• Why my events are not shared?
• Can I export or import events?
• Is my data backed up?
• How to delete members?
• How can I share calendars?
• Can I change the event color?
• Can I change the event time zone?
• Why my widget is black/white? 
• Can Public Holidays be edited?

Why my events are not shared?

1. The event was created in a different calendar
   • Check the calendar list and event details
2. Events are not saved in calendars
   • Check the event details screen (tap open the event) and check there is no error message
   • Re-launch the app to make sure the calendar is updated

Read more: Events cannot be viewed or shared with others

Can I export or import events?

• Only importing external calendar events to TimeTree is possible
  
  • More details on these pages:
    • Using external calendars in TimeTree
    • I want to share external calendars in TimeTree
    • I want to view external calendar events in TimeTree
    • I can't see external calendars or events in TimeTree

Is my data backed up?

• By registering your account, your data is backed up
• Is my account registered?
  1. Tap the image icon in the upper left corner
     • If you have already registered an account and logged in, your email address will be under your name.
     • If there is no email address, please register by editing the profile
  2. Tap the profile icon in the upper part of the screen
     
     • Your account has been registered if:
       • Your email address is visible
       • Facebook account is visible
       • or Apple ID is visible
• Read more:
  • Account registration
  • How to check if you are already registered

How to delete members?

• Only the admin can delete members. Please check the admin member and contact us if you need assistance.
• Please follow these steps:
  1. Tap the image icon in the upper left corner
  2. Choose your intended calendar
  3. Tap "Settings” on the bottom right corner
  4. Tap the member list on the top of the screen
  5. Check your profile name at the top of the member list that it has the crown mark "👑Creator"
  6. iOS: Swipe the member you would like to be deleted (right→left) / Android: Press and hold the member you would like to remove
  7. Tap "Delete"
• Read more
  • About the creator (admin)
  • Deleting members from a shared calendar

How can I share calendars?

• Please send invitations to other members to share calendars
• Please follow these steps:
  1. Tap the image icon on the upper left corner
  2. Select the calendar you wish to invite others
  3. Tap "Settings" on the bottom right corner
  4. Tap "Invite members"
  5. Send invitations to other members
• Read more: How to Share a Calendar (Inviting members)

Can I change the event color?

• By changing the label, event colors can be changed
• Please follow these steps:
  1. On the event editing screen select the label option (the color name e.g. [Emeral Green])
  2. Select the label to change color
  3. By selecting "Event Label Management" you can also edit label titles, change order and add more colors (label amount (10) cannot be changed)
• Read more: How to customize events (Labels and Colors)

Can I change the event time zone?

• App Settings:
  
  1. Tap the image icon in the top left of the screen
  2. Tap the [App Settings] button on the top right corner
  3. Set [Time Zone] option to [Show]
• Event Settings:
  1. Open the calendar you wish to edit events
  2. Tap open event
  3. Tap three dots in the upper right corner
  4. Select "Edit"
  5. Tap the time zone title below the time
  6. Select a new time zone (Search by city name)
  7. Set the time again to update
  8. Tap "Save"
• Read more: Change Calendar Time Zone / Set Events in Other Time Zones

Why my widget is black/white? 

• Check if the calendar is selected in "All Calendars"
  1. Tap the image icon in the upper left corner
  2. Tap the "All Calendars" tab below your profile details
  3. Tap "Settings" in the bottom right corner
  4. Check if the calendar you want to display is selected
• If the issue persists, please try the following:
  1. Delete the widget
  2. Restart the device
  3. Add the widget again

Can Public Holidays be edited?

• Set Public Holidays
  1. Tap the image icon in the top left corner
  2. Tap the setting button in the top right corner
  3. Select the "Settings" tab
  4. Tap "Public Holidays"
  5. Select holidays
• Import different Public Holidays from external calendars
• Read more: I want to hide/display Public Holidays

If you have any questions, please let us know by using in-app contact form