1. The event was created in a different calendar
How to check
For app version 15.0.0 and later
- The person who created the event, open the TimeTree app
- Tap the second "list" icon from the left in the bottom menu
- Check the calendars in the "Calendar List"
- Is there a mistake in the calendar name
- Calendar members are who they are supposed to be
- The calendar has the events it's supposed to have
For app versions earlier than 15.0.0
- The person who created the event opens their TimeTree app
- Go to the main menu by tapping the image icon in the upper left corner
- Check the calendar from the calendar list
- Is there a mistake in the calendar name
- Calendar members are who they are supposed to be
- The calendar has the events it's supposed to have
2. Events are not saved in calendars
How to check
A) Check the event details screen (tap open the event)
- Check event details and if it has a red "!" mark, please edit and save the event again
- Or create the event again
B) Make sure the calendar is updated
- Android: Close the app completely and open it again
- iOS: After re-launching the app, tap the image icon in the upper left corner → Select the calendar from the list
If the issue still continues
We are able to take a closer look at the events if you use the contact form in the app.
- Go to the main menu by tapping the image icon in the upper left corner -> Settings button at the top right corner -> Select "Support" -> Contact us
- Directions also on this page: In-app contact form