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Bug Report

  • Updated

We apologize for the inconvenience. Details and measures for confirmed issues will be updated as soon as it is possible.

To prevent trouble with the app:

  • Update TimeTree app to its latest version
    • iOS: App Store
    • Android: Google Play Store
  • Update your device to the latest version
    • See system details of your device and update if needed
  • If the problem persists, please contact us using the "contact us" form within the app. Open the main menu > App Settings > Support
  • Mail us to support@timetreeapp.com

You can also see our most recent bug reports in these official channels:

Have trouble with the app crashing or the app being unresponsive?

 

Updated 28. September 2022

▼ Recent bugs under investigation:

The latest updates are in blue.

  • iOS: Changing calendar size from default to 2 weeks, the previous month comes up (21.9.2022)
  • iOS: Repeat event setting dates are out of sync when in GMT-4 (Eastern Daylight Time) time zone (21.9.2022)
  • iOS: The order of images posted in comments and the order of images when tapped and swiped left or right are different (21.9.2022)
  • iOS: The order changes when memos are updated. (25.8.2022)
  • iOS: Swiping does not change the month when displaying search results. (25.8.2022)
  • iOS: Events longer than 2 days do not display correctly in the 3-day vertical view. (25.8.2022)
  • Android: A part of the repeat setting of the lunar calendar is not displayed under the light mode. (18.8.2022)
  • iOS: When swiping from the daily screen to another date and returning to the monthly view, the back button (to the current day) on the upper right corner is not displayed. (29.7.2022)
  • iOS: The week number is incorrect when displaying 2 weeks with European region settings. (24.6.2022)
  • Android: Crashes when opening the app on a specific device (6.5.2022)
  • Events longer than two days will not display on summary or are displayed duplicated. (21.4.2022)
  • Android 8.10.0 and newer: Untitled labels appear on calendars (17.3.2022)
  • iOS13: Cannot update to app version 7 (25.10.2021)
    • Please contact App Store Support
    • After updating to iOS14 or above, please update the TimeTree app also
  • iOS "Copy events from OS calendar" does not work. While we are fixing this issue, please manually create events to the calendar created in TimeTree.
  • iOS: All memos are not displayed. After account registration, please re-login. (11.3.2021)
▼ Fixed bugs: Please update to the latest version of the app to fix.

The latest updates are in blue. Please update to the newest version of the app available.

  • Android: When entering a building name in "Location" the app crashes (28.9.2022)
  • iOS: Daily widget has a blank space (21.9.2022)
  • Android: Title cannot be copy-pasted (21.9.2022)
  • Android: Can't post images in comments (21.9.2022)
  • TimeTree Premium subscription page will pop up in Japanese. (14.9.2022)
  • Android OS13: Cannot post images. (8.9.2022)
  • iOS: When setting the device to "Enlarged display", October to December is not visible. (8.9.2022)
  • iOS 9.7.1: Unable to swipe to the next month. (29.8.2022)
  • Android 9.10.0: Cannot login with Facebook ID. (29.8.2022)
  • API: Unable to complete OAuth authentication (4.8.2022)
  • iOS older than 9.5.0: Cannot see the PDF file attached to the event (29.7.2022)
  • Web: Cannot copy event by drag and drop. (21.7.2022)
  • Android: Switching from a calendar without a set background image to a calendar with a set background image will cause part of the calendar to disappear. (14.7.2022)
  • The TimeTree Premium Subscription purchase page displayed features not yet available. (6.7.2022)
  • Unable to integrate with Slack, [" message ":" Internal server error "] message is displayed. (16.6.2022)
  • In Android app version 9.4.0 or later, unable to swipe to the next month on the calendar details screen. (27.6.2022)
  • Android: When copying the OS calendar, if the screen is scrolled after selecting the calendar, the selection disappears. (23.6.2022)
  • Android: Copying by drag and drop, won't copy on the intended date. (1.6.2022)
  • iOS: Current date is displayed in white on the widget. (1.6.2022)
  • Android: The app crashes on some devices. (20.5.2022)
    - Please follow the steps below:
    1. Clear the cached data from the Android setting app (Setting app → Storage → TimeTree → Clear cache)
    2. Uninstall the TimeTree app
    3. Reinstall the TimeTree app
  • Android: Some users can continue to see a calendar even after they have been deleted by the admin (11.5.2022)
  • Android: Advertisement will be displayed after purchasing TimeTree Premium (6.5.2022)
  • Android: Selected area's cursor is in white, difficult to see the start and end points. (27.4.2022)
  • Android: Events will not display on the white widget. (27.4.2022)
  • Android: Black circle which shows Today is on tomorrow. (27.4.2022)
  • Android: Previous month and following month will not display in a lighter color. (15.4.2022)
  • iOS: Some parts of the app are displayed in Japanese. (15.4.2022)
  • Android: Combined similar events are not displaying correctly. (6.4.2022)
  • iOS 8.10.1 : a bug of not opening the app (29.3.2022)
  • Android: All events from linked public calendars were displayed in the daily screen. (24.2.2022)
  • Android: After checking new updates, the red badges won't clear. (3.2.2022)
  • Android: Titles of events copied from OS calendars show only from the 51st character. (3.2.2022)
  • Android: Calendars cannot be selected from the monthly widget's settings. (27.1.2022)
  • iOS: Adding "All Calendars" background image from album takes time to update. (19.1.2022)
  • iOS: Not be able to copy or move with drag and drop operation. (13.1.2022)
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