We apologize for the inconvenience. Details and measures for confirmed issues will be updated as soon as it is possible.
To prevent trouble with the app please follow these steps:
- Update the TimeTree app to its latest version
- iOS: App Store
- Android: Google Play Store
- Update your device to the latest version
- See the system details of your device and update if needed
- If the problem persists, please contact us using the "contact us" form within the app. Open the main menu > App Settings > Support
- Mail us at support@timetreeapp.com
Stay updated
- Twitter: https://twitter.com/TimeTreeApp
- Notice Blog: https://timetreeapp.com/intl/en/newsroom/notice
If your app is unresponsive/crashes:
- Make sure you have a registered account and re-install the app
- Use the web version instead while waiting for the issue to be fixed
Recent bugs under investigation
Updated 22. May 2023
The latest updates are in blue.
- iOS: The home screen widget does not show upcoming events (2023/5/19)
- iOS: Other calendars cannot be imported to the shared calendar (2023/5/19)
- iOS widgets: When opening the app by tapping the other than the current monthly view in the widget, then closing the opened daily screen, and finally opening the monthly screen, the displayed month is different from what was originally selected (2023.5.12)
- Android When deleting an event with a day counter, or posting an image to the event, the number of days (◯ anniversary, ◯ years old) is shifted (2023.2.2)
- iOS: Some events are black (2023.1.6)
- Please re-login and open your calendars one by one and let the app upload all events
- iOS: The app slows down if calendars have many recurring events (2022.12.21)
- Android: More notifications are sent than there are actual events (2022.11.30)
- Android contact form will only upload the last selected image if multiple images are selected (2022.11.17)
- Android: When in dark mode, link previews display white and unreadable (2022.10.19)
- Android 13: Unable to select images via camera (13.10.2022)
- iOS: Changing calendar size from default to 2 weeks, the previous month comes up (21.9.2022)
- iOS: Repeat event setting dates are out of sync when in GMT-4 (Eastern Daylight Time) time zone (21.9.2022)
- iOS: The order of images posted in comments and the order of images when tapped and swiped left or right are different (21.9.2022)
- iOS: The order changes when memos are updated. (25.8.2022)
- iOS: Swiping does not change the month when displaying search results. (25.8.2022)
- iOS: Events longer than 2 days do not display correctly in the 3-day vertical view. (25.8.2022)
- Android: A part of the repeat setting of the lunar calendar is not displayed under the light mode. (18.8.2022)
- iOS: When swiping from the daily screen to another date and returning to the monthly view, the back button (to the current day) on the upper right corner is not displayed. (29.7.2022)
- iOS: The week number is incorrect when displaying 2 weeks with European region settings. (24.6.2022)
- Android: Crashes when opening the app on a specific device (6.5.2022)
- Events longer than two days will not display on the summary or are displayed as duplicated. (21.4.2022)
- Android 8.10.0 and newer: Untitled labels appear on calendars (17.3.2022)
- iOS13: Cannot update to app version 7 (25.10.2021)
- Please contact App Store Support
- After updating to iOS14 or above, please update the TimeTree app also
- iOS "Copy events from OS calendar" does not work. While we are fixing this issue, please manually create events to the calendar created in TimeTree.
- iOS: All memos are not displayed. After account registration, please re-login. (11.3.2021)
Fixed bugs
The latest updates are in blue. Please update to the newest version of the app when available.
- Android: When in dark mode, help page articles can't be read in the app support tab. (2023/4/11)
- Android: Can't log in with Apple ID
- Thumbnails of Twitter URLs are not displayed in the comment field (2023.3.14)
- iOS: Old member is displayed in the member list (events are not shared) (2023/3/24)
- Android: Events display in the monthly calendar but not in the list view (2023/3/17)
- API Error message (-500) (2023/3/17)
- Android 9 app ver 10.9.0: App crashes (2023/3/6)
- Xiaomi: Some sections (date, day of the week, etc.) are not displayed on the monthly view (2023/3/6)
- Please try the following steps: "Settings" ⇒ "Display" ⇒ "Dark Mode" ⇒ "More Dark Mode Options" ⇒ Turn off "TimeTree" ⇒ Turn on "Dark Mode" in the TimeTree app (Upper left "-" 3 lines ⇒ Upper right gear mark ⇒ App settings ⇒ dark mode)
- Android 10.8.0: App won't open (2023.2.2)
- iOS: Calendar events are not displayed or the app freezes
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Reboot the phone → Reboot the app → Wait for 15 minutes with the app open (Please make sure not to close the app)
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If the above does not help, after checking your account is registered and backed up, please try to reinstall the app
-
You can also use the web version until the issue is fixed
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- Android: Can't set custom gender in profile settings (2023/2/10)
- Android: Can't set profiles for each calendar (2023/2/10)
- iOS: The premium plan introduction dialog would continue to display for some users (2023/1/20)
- Android: Premium version, all-day recurring events are not displayed correctly in the 1-day/3-day calendar view (2023/1/13)
- Android: Date color does not turn red when Saturday is a public holiday on the new widget (2023/1/13)
- iOS 10.1.3 The app is slow and events are not updating.
- Please try and follow these steps: Update app -> Check your account is registered -> Re-login -> Open calendar view and wait until all events are uploaded (2022.12.8)
- iOS: Some recurring events are not displayed (2022.12.21)
- iOS: Some already deleted recurring events appear (2022.12.21)
- iOS: Recurring events are displayed in daily view but not in monthly view (2022.12.21)
- Android 10.4.0 Notifies that "There are no plans for today" even if there are events (2022.11.30)
- iOS 10.1.2 Deleted recurring events are displayed (2022.11.30)
- Android 10.4.3 freezes when installing the widget (2022.11.30)
- Android 10.4.3 freezes when creating an appointment (2022.11.30)
- Android 10.4.4 "Today" circle is on the wrong day (2022.11.30)
- Android 10.3.1 Dragging and dropping in "All Calendars" does not reflect immediately (2022.11.17)
- Android monthly widget does not show event details (2022.11.9)
- Android: If the device language is set to Traditional Chinese, the days of the recurring event are not displayed correctly (2022.11.9)
- Please set also your app language to Traditional Chinese
- Android 10.2.1: Force switch to a shared calendar when opening the "All Calendars" view (2022.11.9)
- Android: No notifications for the day counter
- Android: When entering a building name in "Location" the app crashes (28.9.2022)
- iOS: Daily widget has a blank space (21.9.2022)
- Android: Title cannot be copy-pasted (21.9.2022)
- Android: Can't post images in comments (21.9.2022)
- TimeTree Premium subscription page will pop up in Japanese. (14.9.2022)
- Android OS13: Cannot post images. (8.9.2022)
- iOS: When setting the device to "Enlarged display", October to December is not visible. (8.9.2022)
- iOS 9.7.1: Unable to swipe to the next month. (29.8.2022)
- Android 9.10.0: Cannot login with Facebook ID. (29.8.2022)
- API: Unable to complete OAuth authentication (4.8.2022)
- iOS older than 9.5.0: Cannot see the PDF file attached to the event (29.7.2022)
- Web: Cannot copy event by drag and drop. (21.7.2022)
- Android: Switching from a calendar without a set background image to a calendar with a set background image will cause part of the calendar to disappear. (14.7.2022)
- The TimeTree Premium Subscription purchase page displayed features not yet available. (6.7.2022)